Privacy policy

1. Responsible party

The responsible party for personal information is KneeForge, operating https://kneeforge.top/.

Email: contact@kneeforge.top · Tel: +27 11 568 2043

Address: Unit 12, The Braes Office Park, 173 Oxford Road, Rosebank, Johannesburg, 2196, South Africa.

TODO Legal name placeholder: KneeForge (Pty) Ltd. Replace company registration and VAT numbers with real CIPC / SARS details. This policy is intended to align with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we may collect

• Name, email address, city and message you send when contacting us.
• Basic technical data (device type, pages viewed) if hosting or first-party measurement tools are enabled.
• Essential cookies needed to remember your cookie-notice preference.

3. Purpose

• Respond to product, sizing, shipping and order enquiries.
• Manage a commercial relationship when you request an order.
• Comply with applicable South African law.
• Improve site function (if aggregated metrics are used).

4. Lawful basis

We process information with your consent when you contact us, to perform a contract or steps at your request, and where required by law.

5. Retention

We keep contact messages for as long as needed to handle the enquiry and, if an order follows, for the period required by commercial and tax rules.

6. Recipients

We do not sell personal information. We may share details with courier or payment providers only to complete an order you requested, and with authorities when legally required.

7. Your rights

You may request access to, correction or deletion of your personal information, and withdraw consent, by emailing contact@kneeforge.top. You may also lodge a complaint with the Information Regulator (South Africa).

8. Security

We apply reasonable technical and organisational measures. No internet transmission is completely risk-free.

9. Changes

We may update this policy. The update date appears at the top of this page.