Shipping & returns
Policy for KneeForge orders in South Africa · kneeforge.top
1. Coverage
We ship to towns and cities in South Africa covered by national couriers (for example major centres in Gauteng, Western Cape, KwaZulu-Natal and elsewhere). When confirming your order we state cost and estimated timing for your destination.
2. Timing
Estimated delivery is 3 to 8 business days after order confirmation and dispatch. Rural or hard-to-reach areas may take longer.
3. Costs
Shipping is calculated by weight/volume and destination. The amount is confirmed before you accept payment.
4. Tracking
When the parcel ships, we email the tracking number to the address used for your enquiry.
5. Returns / cooling-off
You may request a return within 14 calendar days of delivery if the product is unused, with tags, and in original packaging, subject to applicable consumer protection rules in South Africa.
Email contact@kneeforge.top with your order reference and reason. Return courier costs for a voluntary change of mind may be for the customer’s account, except where there is a manufacturing defect.
6. Defective products
If the item arrives damaged or with a manufacturing defect, contact us promptly with photos of the packaging and product. We will arrange a replacement or refund as appropriate under the 12-month commercial warranty for manufacturing defects.
7. Exclusions
- Used, washed or altered products.
- Normal wear of fabric or Velcro.
- Damage from use contrary to the fitting guide.
8. Contact
contact@kneeforge.top · Contact form · +27 11 568 2043
Unit 12, The Braes Office Park, 173 Oxford Road, Rosebank, Johannesburg, 2196, South Africa